Maintaining Professional Standards

We believe that our success is based on working in partnership with our clients to build training solutions to suit equip them for . We will work with you to utilise the strengths your people and develop their potential.

Basic Presentation Skills
Making effective presentations is a vital skill required by many people in business today. Through practice in a safe environment, this foundation Presentation Skills course gives participants an opportunity to learn how to prepare and deliver well-planned professional presentations.

Course Objectives

By the end of the course, participants will be able to:

  • explain and demonstrate the key elements for effective planning, preparation, development and delivery of a presentation;
  • practice and develop skills and style;
  • recognise personal areas of concern and identify means of overcoming these;
  • adopt a professional and confident approach when delivering presentations.

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Skilled Communicator
This event examines communication and its importance when building and maintaining relationships. It recognises that not all interactions with others will be straightforward and that sometimes we need to communicate differently with others. By understanding how to deal with conflict situations, put our point across in a clear non-threatening way, this event empowers participants in their communications, reaffirming their right to assert themselves when appropriate.

Course Objectives

By the end of the course, participants will be able to:

  • communicate with others to ensure a positive outcome to any situation;
  • use a variety of communication tools to help them gather information, carry out tasks, make decisions and inform the people affected;
  • adapt their communication style to work with different types of people;
  • identify areas of communication they would like to handle differently how to do it and commit to doing it.

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Managing Your Time and Your Life
This event recognises that managing how your time is spent is only half of the battle. Our attitude to managing ourselves is key to this. By making the right decisions as to how we spend our time and having clear workplace and life goals, we are much more likely to achieve more of what we aspire to – both in and out of work. This event is designed to ensure that we fit more of what we need – and want – into our ever increasingly hectic work and life schedules.

Course Objectives

By the end of the course, participants will be able to:

  • identify how their time is currently used;
  • plan time and prioritise tasks more effectively;
  • demonstrate effective time management techniques and methods;
  • define the characteristics of pressure, the implications and resolutions;
  • recognise the impact they have on the outcome of any situation;
  • develop a personal action plan for personal management improvements.

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Delivering Great Service
Relationships with customers can affect the success or failure of an organisation. To enhance customer satisfaction, everyone within the organisation needs to project the same high quality image. Delivering Great Service will help your employees to recognise the role they should play and the importance of their contribution to customer satisfaction.

Course Objectives

By the end of the course, participants will be able to:

  • improve their skills in customer relationships, helping to protect and enhance the company image;
  • apply the concepts of a customer service model;
  • recognise the importance of customer care to company business, the part it plays in achieving their company goals and the damage a lack of customer care can cause.

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Managing Tasks
 Whilst dealing with minor tasks on an ad-hoc basis may be possible, where the outcome is important a more structured approach is essential. This event follows a proven approach to task management which examines four key areas to address when taking a task to its natural conclusion. When employees accept and actively pursue personal responsibility for their work, or interactions with others, meetings and the business decision-making process becomes easier throughout an organisation. Managing a task well ensures that all resources are used effectively and that the outcome is exactly what was expected for all involved.

Course Objectives

By the end of the course, participants will be able to:

  • define the aims of effective task management, why it is necessary and how to achieve it;
  • practice defining and agreeing task objectives;
  • identify the essentials for successful meetings;
  • adopt best practice when managing effective meetings;
  • examine appropriate methodologies for decision making;
  • practice material selection, evaluating alternatives and time management;
  • gain confidence in the use of written and spoken communication;
  • identify inhibitors to achieving effective task management and overcome them.

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Analysing and Solving Problems
Problems and decisions are a part of everyday life for most people. Problems are not just difficulties, but also puzzles, challenges and any situations that seem to need something done about them. There are many different types – technical, human, organisational, political or financial. Some of the problems may seem threatening, while others will open up exciting opportunities, some will be trivial, others extreme. In all cases however, the appropriateness of the risks taken and the decisions made is a measure of your organisation’s effectiveness.

Course Objectives

By the end of the course, participants will be able to:

  • define the nature and types of problem to assess their priority;
  • research and ‘play’ with problems to understand the best approach;
  • identify and apply ‘tools’;
  • learn breakthrough ideas and techniques.

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Creativity
Organisations can benefit from employees who take an innovative and creative approach to their work. This course is designed to widen the horizons of thinking, identify personal creative strengths and encourage individuals to seek innovative solutions to the business problems that face them each day.

Course Objectives

By the end of the course, participants will be able to:

  • identify their creative style and space;
  • describe the kind of environment that enhances creativity;
  • enhance their personal skills and attitude to increase their level of creativity and innovation within their working environment;
  • list the tools and techniques to assist them to implement innovative and creative solutions;
  • identify ways to become more ‘whole brain’ thinkers.

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Process Mapping
Process Mapping is fundamental to customer satisfaction, cost reduction and business success. This course is devised for Supervisors and Specialists responsible for the development and improvement of business processes. It is structured around a step methodology and uses a powerful case study to achieve results.

Course Objectives

By the end of the course, participants will be able to:

  • define why Process Mapping is fundamental to customer satisfaction, cost reduction and business success;
  • identify and practice a structural methodology for identifying, selecting and improving key processes;
  • describe a number of enabling techniques to support process improvement activity.

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Leading a Team
 A key requirement of high performing teams is a clear and common understanding of their purpose and how to work together to achieve it. Participants need to understand their role in providing focus and framework and how to acquire the skills to build and lead an effective team. This course will equip participants with this knowledge and skill by exploring concepts and techniques on how teams work and what choices and actions they as leaders need to take.

Course Objectives

By the end of the course, participants will be able to:

  • create a team environment to ensure the team goals are met;
  • identify performance indicators and manage team performance;
  • manage team resources effectively to increase productivity;
  • develop a team ready to meet new challenges.

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Power and Influence
Increasingly managers and professionals in all areas of business are finding themselves having to reach agreements with individuals including those in other organisations, whether suppliers, customers or business partners, where much rests on the outcome. This course will explore different ways in which individuals can influence these outcomes, whilst making a positive impact. By understanding their power base and the use of practical skills and proven approaches, participants will gain the co-operation of others and bring them around to their way of thinking.

Course Objectives

By the end of the course, participants will be able to:

  • identify, own and recognise others influence styles;
  • describe the four different influence styles;
  • adopt a flexible approach to influence styles;
  • analyse the data from completed questionnaires;
  • practice different influencing styles;
  • examine the six types of power;
  • enhance skills to act as an opinion shaper.

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Mentoring and Coaching Skills
Many organisations now realise the value to the company if the workforce benefits from some form of coaching or mentoring. This programme enables participants to recognise the opportunities and situations to develop others, the appropriateness of coaching or mentoring and how to get the best from others when developing them.  Participants are provided with the knowledge, skills, structures and practice that will enable them to provide the appropriate support when helping others with their developmental needs and gaining their ownership and commitment to self progression.

Course Objectives

By the end of the course, participants will be able to:

  • recognise different ways to develop others;
  • explain how people learn and the different ways that knowledge is accessed;
  • define the difference between inductive and deductive coaching;
  • demonstrate the essential skills needed to be an effective mentor and coach;
  • describe mentoring and the role and purpose of a mentor;
  • describe coaching and the role and purpose of a coach;
  • practice using the SSTPF or EAST mentoring model in order to structure effective mentoring sessions and receive feedback;
  • practice using the OSCAR  coaching model in order to structure effective coaching sessions and receive feedback.

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 Performance Management Skills
A key requirement for all organisations is how the performance of individuals and groups is managed and aligned. This applies both on a day-to-day basis and in the longer term where learning and development is increasingly recognised as the key to sustainable business success.

Course Objectives

By the end of the course, participants will be able to:

  • define and communicate measurable objectives and activities clearly and effectively;
  • hold a constructive dialogue to monitor progress, explore how things are going and provide effective feedback;
  • conduct formal and informal performance review sessions;
  • help your team prepare an effective development plan;
  • handle performance issues including poor performance;
  • support individuals in their growth and development;
  • identify the top ten tips to performance management success.

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