Adding Commercial Value

We believe that our success is based on working in partnership with our clients to build training solutions to suit equip them for the challenges facing the future of their business. We will work with you to utilise the strengths your people and develop their potential.

Advanced Presentation Skills
This event is for those presenters who already have experience of the basic techniques and now wish to take their skills to the next level. Through this experience they will have identified further areas for development so the focus for this event is strictly on the needs of the group. With this information, the event will be developed to the specific requirements of the attending participants, with the emphasis being on refinement of delivery technique and addressing any personal presentation concerns.

Course Objectives

By the end of the course, participants will be able to:

  • encourage dynamic presentation skills in public speaking, client presentation and sales and business development;
  • adopt an inspirational and charismatic presentation delivery;
  • explore latest thinking and techniques for delivering corporate information.

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Creative Problem Solving
Problems and decisions are a part of everyday life for most of us and can range from something that leaves us puzzled through to a major challenge. Whilst the nature of problems may initially seem threatening, if we change our way of viewing them we can see that they may offer exciting opportunities. This event looks at practical approaches to dealing with problem solving and takes our approach even further by encouraging creativity and divergent thinking, shaking off some of the restrictions which we are bound by to source outcomes which are both original and innovative.

Course Objectives

By the end of the course, participants will be able to:

  • define the nature and types of problem;
  • research and ‘play’ with problems to understand best approach;
  • identify and apply ‘tools’;
  • learn breakthrough ideas and techniques.

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Project Management
Projects, and the way they are managed are an essential part of business success.  Establishing a methodology to run all projects, irrespective of size or complexity, ensures an effective use of company time, money and resources.  This course has been designed to help less experienced project managers or project team members understand what is involved in project management and enable them to increase their effectiveness and professionalism in managing all aspects of small and medium size projects.

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Course Objectives

By the end of the course, participants will be able to:

  • outline the structure and life cycle of a project;
  • describe the key elements of a project management system;
  • practice some basic techniques to be applied at key stages in a project;
  • increase team effectiveness when managing small projects;
  • develop an action plan for personal and project improvement.

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Managing and Leading
Working at the interface between a Company and its employees is a vital and demanding role in which maintaining the balance between “manager” and “leader” is crucial.  This  workshop explores the differences between management and leadership and the key enabling strategies that make them complementary and key to the success of the team and the organisation.

Course Objectives

By the end of the course, participants will be able to:

  • identify and focus in on the key areas required to be an effective manager;
  • develop individual’s skills, behaviours and attitudes;
  • increase perception of effective leadership styles and behaviours;
  • apply the principles of transformational leadership;
  • promote a culture of self development within the management structure;
  • embed learning and positive management behaviour into the workplace environment.

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Exploring Motivation
In today’s climate, an organisation needs to create an environment which allows people to acquire and demonstrate the deep source of energy, creativity and passion that exists in them and translate it into the working environment. This event examines personal motivations and how these can be transferred into the business to ensure that we deliver exceptional service to our internal and external customers alike.

Course Objectives

By the end of the course, participants will be able to:

  • describe three motivation theories;
  • link leadership and motivation;
  • identify strategies, strengths and limitations when motivating others;
  • adopt different behaviours to change and build on relationships with others;
  • improve skills in others to protect and promote the company image with customers.

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Negotiation Skills
Negotiation is a skill which we all need and use, although we may not always be aware of it. Ideally it should follow a structured process and this event examines a model which can be applied to most negotiations, bringing it to life with some of the key behaviours and approaches required to make each stage of negotiation a success.  The course looks at pragmatic pointers and the skills used by effective negotiators which can be applied immediately to ensure that future negotiated outcomes are not left to chance.

Course Objectives

By the end of the course, participants will be able to:

  • define negotiation and the alternatives;
  • describe and apply the stages of the negotiation model;
  • identify tangible and intangible currencies;
  • persuade others through the use of negotiation language;
  • identify the needs of all negotiation parties;
  • build negotiation relationships based on trust.

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Advanced Coaching Skills 
This course builds on the outcomes of the ‘Coaching and Mentoring Skills’ programme to enable participants to further develop their coaching skills as a method of developing others.  Participants are provided with additional knowledge, skills, structures and practice that will enable them to provide more sophisticated coaching support in order to fully empower ownership and commitment in others.

Course Objectives

By the end of the course, participants will be able to:

  • demonstrate the essential skills needed to be an advanced coach;
  • describe their preferred intervention style(s);
  • define the ‘dance’ of rapport;
  • identify the factors that inhibit an individual’s performance and learning;
  • practice using the OSCAR model in order to structure advanced coaching sessions.

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Business Development for Managers
Understanding and promoting throughout the organisation what makes your customer ‘tick’ is essential for Managers to maintain and develop positive customer relationships. This event will capture the essence of how to relate to customers and build a brand that keeps the customer coming back for more.

Course Objectives

By the end of the course, participants will be able to:

  • improve their skills in customer relationships, helping to protect and enhance the company image;
  • apply the concepts of a customer service model;
  • recognise the importance of customer care to company business, the part it plays in achieving their company goals and the damage the lack of customer care can cause.

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Commercial and Financial Awareness
This course will give participants the chance to understand and practice how key financial statements are used by organisations to manage and control its operations.  Time will be spent in calculating key ratios to allow delegates to fully appreciate the importance of taking a broad view of the business and also demonstrate how they are able to make some informed observations about a business without the need for a hands on understanding.  The need for a structured presentation and understanding of net present value will help them choose between competing projects.

Course Objectives

By the end of the course, participants will be able to:

  • describe the three financial instruments used to manage and control business and demonstrate they can interpret and make decisions about the business;
  • have a clear understanding of the distinction between variable and fixed costs and the implications for the business resulting from cost and price changes;
  • present a structured and balanced financial appraisal of alternative projects with an emphasis on making a recommendation;
  • describe why cash is such an important aspect of business control.

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